FAQ
Frequently Asked Questions
Find answers to common questions about THE RXGN, our products, ordering, and more.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets. All transactions are secure and encrypted.
Is it safe to shop on your website?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes, but you can return items according to our return policy.
Shipping & Delivery
How long will it take to receive my order?
Domestic orders typically arrive within 5-7 business days for standard shipping, or 2-3 business days for express shipping. International orders take 7-14 business days depending on location.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with all tags attached. Please see our Shipping & Returns page for complete details.
How do I initiate a return or exchange?
Contact our customer service team with your order number and we'll provide return instructions. Exchanges are subject to availability.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be credited to your original payment method.
Products & Sizing
How do I find my correct size?
Please refer to our detailed Size Guide page, which includes measurement instructions and size charts for all our products. Each product page also includes specific fit notes.
What if I'm between sizes?
We recommend sizing up for a more comfortable fit, or sizing down for a more tailored look. Contact us if you need personalized sizing advice.
What materials do you use?
We use only premium materials sourced from the finest mills. Each product page includes detailed information about fabric composition, weight, and care instructions.
How should I care for my garments?
Care instructions are included on the label of each garment and on the product page. We recommend following these guidelines to maintain the quality and longevity of your pieces.
About THE RXGN
What makes THE RXGN different?
We're committed to exceptional quality, premium materials, and meticulous craftsmanship. As a direct-to-consumer brand, we offer luxury menswear without the traditional retail markup.
Where are your products made?
Our garments are crafted by skilled artisans who share our commitment to quality and attention to detail. We prioritize ethical manufacturing practices.
Customer Service
How can I contact customer service?
You can reach us through our Contact page, via email, or by phone. We're here to help with any questions or concerns.
What are your customer service hours?
Our team is available Monday through Friday, 9:00 AM to 6:00 PM IST. We respond to all inquiries within 24 hours.
Still have questions?
Don't hesitate to reach out. We're here to ensure your experience with THE RXGN exceeds your expectations.